How do I start using VideoPhone?

First of all you need the software which can be downloaded, always up to date to the latest version, directly from HERE.
If you have any problem using videophone, first of all make sure you are using the latest version of this software. Registering your personal information is the first step to start using Videophone after you downloaded and installed it. After registering you will receive your personal Videophone number.

How do I install Videophone?

After downloading the software directly form the web site or from the original Videophone Cd, please choose the "install" option on the window on your computer.

What do I need to use Videophone?

All computers built in the last 4/5 years can run Videophone software. You will be in the need to have windows operating system, a cd rom player to install the web cam drivers, a audio adapter (usually on the motherboard), graphic board with at least 16 mb ram, a webcam, a microphone (on the webcam or an external one) speakers or headphones with microphone. Headphones with microphones give you the best performance and are easier to use.

Does Videophone work with Mac?

For the time being Videophone cannot be used on Mac computer nor on OS operating system. If you are a Mac computer user, please visit our web site www.videophone4g.com to check for all the latest releases and upgrades.

During the installation process I had some problems how do I solve them?

Please check all the minimum technical requirements your computer should have, if necessary contact for assistance: assistenza@videophone.it

Web cam and headphones with microphone, how to use them.

Please connect the webcam to the USB port. Make sure you have installed all the drivers correctly and follow all the instructions given from your webcam manufacturer. Remember, VideoPhone works with all the webcams on the market but we guarantee thee best performances with our certified products.
All computers have separated sockets, one for the webcam another for the microphones and another one for the headphones or speakers. You can also buy our headphones with mic for the best performances and great comfort. You can buy our Videophone kit , Webcam-headphones with mic, at the special offer of 49,90 € €.
We are not responsible for low audio-video quality, only our kit components are certified.

How do I get my VideoPhone number?

To use the VideoPhone you need to get a VideoPhone number, which is freely assigned during the registration process, by clicking on "get you VPN" in the program access panel or directly from HERE.

After registering I cannot access the program.

After the registration, the system automatically sends you a confirmation e-mail to your account, please complete the registration confirming the information on the e-mail by clicking on "Confirm Registration". Now you can access the program with your VPN and Password.

How do I call with VideoPhone?

There are different ways to make a call:

·   Directly from the VideoPhone numeric board, dialling the number of the person you wish to call and then click on the "Green" button on the left to connect.

·   Double click on the name of the person you wish to call directly from the telephone book (contact list) or clicking on the "search" button.

·   Directly dialing The number of the person you wish to call on the "Viewer" of your VideoPhone and then click on the "Call" button.

I dialed a number but I did not get any answer.

• Please make sure the user you are trying to call is always "Online" (pale green), in all other cases you won’t be connected, the user you call will only receive a message, tracing your call. It can also be possible that the user is "Online" but not willing to answer to your call.

• Check your internet connection

• Check your modem cables

• Check if the dialled number is correct

How do I answer to a call on VideoPhone?

If someone is calling you, you will hear a ringing sound and your VideoPhone console will open on your desktop. In its Viewer will be shown the name or the number of the person who is calling you. You can accept the call by clicking on the "Green" button on your console. As soon as you accept the call you will be able to talk and see the person who called you. You can also deny the call simply leaving the VideoPhone ringing or by clicking the "Red" button on your console.

How do I send a message through VideoPhone chat?

VideoPhone offers you a free quick text chat. To send a text message to a user simply clicking on the name of the person on your contact list and then with the right button of the mouse select "Send message". The chat window will open and you will type your message and then click on "Send". If the user is online you will receive an immediate answer, otherwise you should wait.

File sending through VideoPhone, is it possible?

Of course you can! VideoPhone allows you to send file and picture through its chat. When open the text chat (as above described) you will find "Send File". Click on it and you will be asked on what file you want to send, select the file and then click on "Ok". To confirm, please click on "Send", your file will be delivered to the chosen user.

How do I add or search a contact to my list?

If I know the VideoPhone number of the person I want to add to my list, the following step must be done:

1.     Open the contact list

2.     Click on "Search and Add users" and the search window will open

3.     Dial the number of the person I want to add to my contact

4.     Click "OK"

5.     If the number I dialed is correct the user name will appear on the following window

6.     Select the user

7.     Click on "Add User" button

1.     Open the contact list

2.     Click on "Search and Add Users" and the search window will open

3.     Dial the name of the person I want to add to my contact list

4.     Click "OK"

5.     If the name is present on the VideoPhone list , all the users with that name will be listed

6.     Select the user I want to add

7.     Click on "Add User" button

1.     Click on "Advanced search"

2.     Fill in the information I am looking for

3.     Click on "Search"

4.     Check for the results

How come some users are listed as "Not Online" when I know they actually are online?

As the  VideoPhone user information are not centrally stored, some minutes may occur before the user will be visible as online.
Usually the upgrade is instantaneous or you can manually click on "Refresh" in the contact list

May I access to the VideoPhone from another computer?

Of course! You can access with your VideoPhone number from any computer, all over the world. You only need to have the VideoPhone software installed in the computer.

Will my contact list be kept?

You can access the VideoPhone from all computers all over the world and your contact list will automatically loaded, no manual operation is needed. This is a very important option that VideoPhone offers you, heling you with your work and avoiding any loss of your personal contacts.

How do I change my VideoPhone name?

It is possible to change your information by entering the "Reserved Area".
On the Videophone4g.com site you will find the "Reserved Area", enter your VPN and password then click on "enter". Your reserved area will be shown with all your personal details. Now it will be possible to modify or delete them.
Please remember that changes are made in real time but can be changed anytime if any mistakes are made.

How do I change my password?

If you want to change your password you need to connect to the videophone4g web site and enter your reserved area or private area, typing your videophone password and then click "enter". Your personal page will be shown. Click on "proceed" to scroll the page. You will find the page where you will be asked for your password. Now you can type your new password and confirm it. We recommend to write your password and keep it in a safe place.

How do I change my e-mail address on my profile?

If you want to change your e-mail address you need to connect to the videophone4g web site and enter your reserved area or private area, typing your videophone password and then click "enter". Your personal page will be shown. Click on "Modify Profile" and you will find the page where you can modify your e-mail address.

How do I remove my profile from VideoPhone?

If you want to remove your profile from VideoPhone you need to connect to the videophone4g web site and enter your "private area", typing your videophone password and then click "enter". Your private area with all your personal details will be shown. Click on "Profile removing". Please remember that once you confirmed your deletion you won’t be able to use Videophone again. You will be in the need of registering again your VideoPhone and get a new VP number. Please remember to contact all your friends and tell them your VPN has been changed.

How do I remove VideoPhone from my computer?

To remove VideoPhone from your computer please act as follows:
Start>Programs>VideoPhone>Uninstaller.
Please remember that to use VideoPhone again you will be in the need of installing the program again.

An error occurred while making a VideoPhone call. What shall I do?

In some rare cases a calling error may occur it can depend on your system configuration and on the network configuration of the person you are trying to call. First of all check your Firewall configuration and your internet connection and please make sure the person you have called has done the same. Usually, Firewall regulations are very simple.
Do not hesitate to contact us if problems persist to assistenza@videophone.it .

I would like to get a VideoPhone nickname. How do I get it?

You need to register yourself as new user. You should reinstall ViodeoPhone and subscribe a new account. Following the "new user registration" instructions, a new videophone number will be assigned to you and you can also change your nickname. Please remember that your previous vpn will be always assigned to you unless you decide to delete the "old" registration.

My internet connection is a modem one, is it possible to run Videophone?

You can run Videophone with any kind of internet connection, also with a 33.6 kpbs modem. However, when using a 33.6 kbps modem, you could experience a non fluent image or some audio interruptions. This does not depend on Videophone but on a slow internet connection.

May I use other programs, for example, Windows Messenger to connect to the Videophone network?

You cannot do it. We structured VideoPhone with a reserved highly performing technology.

May I send instant messages, via VideoPhone, to my friends using ICQ/YAHOO/MSN?

VideoPhone is not compatible with those applications but it could be in the future.

I use a broad band connection but some VideoPhone calls are slow and low quality ones.

This can happen if only one user has a broad band connection, please note that the connection speed can be checked on the band indicator on the bottom right on VideoPhone.

How do I contact VideoPhone assistance?

If your problems cannot be solved reading these FAQs, please contact us at: assistenza@videophone.it

Please always explain what kind of problem you have and state your computer configuration and its operating system.